Part IV - Building and Delivering the Agency Offer · Chapter 17

Prioritisation and Roadmapping

A good strategy is not a list of everything that could be done. It is a decision about what should happen first.

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In this piece

An AEO audit may identify dozens of valid opportunities. Most clients cannot implement them simultaneously. Budget, developers, experts, approvals and customer access are limited.

Prioritisation converts complexity into sequence. It is where the agency’s commercial judgement becomes visible.

The CIDER Model

Figure 17. The CIDER Prioritisation Model

Machine Confidence Gap

Assess how materially the issue weakens discovery, understanding, validation or trust. A critical indexation problem or severe reputation issue deserves more weight than a minor formatting inconsistency.

Commercial Impact

Connect the recommendation to revenue, margin, market growth, customer value or strategic importance. High traffic is not the same as high commercial value.

Evidence Strength

Distinguish repeated evidence from plausible hypotheses. Recommendations supported by technical, customer, competitor and prompt data deserve greater confidence than those based on one output.

Delivery Readiness

Assess ownership, data, developer capacity, expert availability, legal constraints and leadership alignment. Sometimes readiness work must precede the attractive campaign.

Quick Wins, Foundations and Compounding Assets

Quick wins create momentum, foundations enable future delivery and compounding assets create durable advantage. A balanced roadmap should include all three rather than become addicted to easy tasks.

Dependency Mapping

Show what must happen before each priority can begin or finish. Research may depend on data; case studies on consent; structured data on templates; repositioning on leadership decisions.

Roadmap Horizons

The 30-day plan establishes control. The 90-day roadmap combines foundations with activation. The six-month plan builds repeatable systems. The annual roadmap defines the strategic difference the organisation should create.

Outcomes, Ownership and Acceptance Criteria

Organise the roadmap around outcomes rather than channel quotas. Assign a named owner, capacity, dependencies and a clear definition of completion to every major initiative.

Quarterly Reprioritisation

Commercial priorities, competitors, sources and platform behaviour will change. The roadmap should be consistent but not rigid. Stopping weak work is part of good strategy.

Key takeaways

  • The CIDER model supports consistent, transparent prioritisation.
  • Commercial impact and readiness matter alongside technical opportunity.
  • A balanced roadmap includes quick wins, foundations and compounding assets.
  • Dependencies and ownership should be visible before delivery begins.
  • Roadmaps should be organised around outcomes and reprioritised quarterly.

Notes on growth, AI and ecommerce

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